Delivery Options

Order processing

Please allow 2-3 days for working days delivery from ordering. If we do not have stock of a particular item/s then we will contact you with an estimated delivery date. We may, at times arrange for one of our suppliers to dispatch to you directly. Orders placed over a weekend will be dispatched the following Monday. Goods ordered over a Bank Holiday will be dispatched the next working day.

  • Orders over £75 EX VAT and weighing under 30kg are FREE.
  • Orders below £75 EX VAT and weighing under 30kg are delivered at a cost of £5.95 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £10.00 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £10.00 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £10.00 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £10.00 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £10.00 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £10.00 EX VAT
  • Orders over £200 EX VAT and weighing under 30kg are FREE.
  • Orders below £200 EX VAT and weighing under 30kg are delivered at a cost of £15.00 EX VAT

We do not currently send goods outside of the UK

Collected Price & Deliveries

While we have some products marked as “Local Delivery” these can also be delivered for an additional cost, please use the “Get a Delivery Quote” on the product page or your basket and contact us to arrange delivery.

Lorry/Transit Deliveries

Lorry Deliveries have a 2-week Lead time for all orders. The office will contact you with a estimated delivery date.

We plan our Lorry loads the day before delivery therefore 2 working days’ notice for any amendments is required.

All our drivers need at least 8’6” wide access and lorry lengths vary between 26’,30’ and 34’ so please bear this in mind assessing the route for your delivery.

Free Delivery For Local Customers when Spending £200 Ex Vat

Find your delivery day below

Please Note: This is a guide that we follow, days may vary during bank holidays.

Collected Price & Deliveries

While we have some products marked as “Collected Price” these can also be delivered for an additional cost, please use the “Get a Delivery Quote” on the product page or your basket and contact us to arrange delivery.

Returns & Exchanges

You can shop with the peace of mind that items can be returned to us for a refund or exchange within 28 days of receiving them if they are unsuitable or no longer required. Simply let us know that you would like to return the goods within 14 days of delivery. You then have up to 14 days to return the product to us.

Refunds

Please note: In accordance with the Veterinary Medicines Directorate we are unable to accept any return of POM-VPS, AVM-GSL, NFA-VPS categorised medicines.

A full refund (Excluding Delivery Costs) will be issued on any item returned to us, at your own cost for postage, in its original condition and packaging, with labels, unsoiled and unused, within 28 days.

  • Within 14 days of receiving your order, please email; shop@www.masseyharpers.co.uk or ring 01409 259600 advising us that you would like to make a return.
  • Package your item carefully to prevent it being damaged in transit
  • Enclose a completed returns form (on the bottom half of your invoice)
  • Please ensure that you obtain and retain a proof of posting when you return your goods.  This is to protect you if your goods are lost in transit.
  • The cost to return an item to us is the customers responsibility.
  • We will aim to process refunds within 7 days of us receiving the items back.
  • Returns made after 28 days or soiled goods will not be eligible for refund or exchange.
  • Alternatively, we can arrange a collection on your behalf for a charge.  To do so, please call 01409 259600.
  • Or you may bring the item back to our store.

Exchanges

  • The cost to return an item to us is the customers responsibility.
  • We will send the replacement item to you free of charge.
  • The returned item must be in its original condition and packaging, with labels, unsoiled and unused, within 28 days.
  • Please package your item carefully to prevent it being damaged in transit
  • Enclose a completed returns form (on the bottom half of your invoice)
  • Exchanges will normally be processed within 2 working days of us receiving the items back. If this is not possible due to the item being unavailable, then we will contact you.
  • Returns made after 28 days or soiled goods will not be eligible for refund or exchange.

Our returns address is:

Harpers Farm Supplies

Harrier Park,

Shadrick Way

Holsworthy Industrial Estate

Holsworthy

Devon

EX22 6FU

Returning In-store

Alternatively, you may return your goods to our store within 28 days. Please bring your invoice with you in order to receive a refund or exchange.

Quality of your Goods

For Faulty items please send pictures to returns@www.masseyharpers.co.uk showing the suspected fault along with your account number (found on the invoice). We will contact you to advise on the next step.If an item is being returned due to it being faulty, we will refund the postage costs incurred for returning the item (up to the value of £5.00) or alternatively we will send you a courier collection label. We do ask that you contact us first about the fault before returning the product to us.